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Hermes Platform
beID

beID Helper

Use your electronic identity card on the web

Help & frequently asked questions

Stuck installing or using the beID Helper? Choose your situation below.

Windows blocks the install (SmartScreen)

The "Windows protected your PC" message appears during installation.

Downloaded file blocked

Windows marks the downloaded installer file as blocked.

Allow local network access

Chrome or Edge asks for permission to reach 127.0.0.1.

The website can't find the beID Helper

The helper is installed, but a website still doesn't detect it.